FREE SHIPPING ON ORDERS OVER €100ORDERED BEFORE 23:59, DELIVERED THE NEXT WORKING DAY*EASY 30-DAY RETURNS WITH FREE OPTIONSLOYALTY POINTS: UP TO €10 OFF PER €100

Refund policy

Returns and exchanges

Doesn't it fit, or isn't it what you expected? Register your return in our returns portal and choose for yourself: store credit, an exchange or a refund.

Return period

You have 30 days from delivery to register items for return. A higher loyalty tier gives you more time: 60 days with Gold and 90 days with Platinum. If you order without an account, the Bronze rules apply.

How it works

  1. Register your return in the returns portal with your order number and email address.
  2. Choose the items, the reason and what you would like: store credit, an exchange or a refund.
  3. Choose your label: a paper label to print or a paperless label with a code on your phone. You pay any costs straight away in the portal.
  4. Hand your parcel to the carrier within 14 days of registering. After that, the registration expires and any label costs you have paid will not be refunded.

Costs per loyalty tier

A return is not always free. What it costs depends on your choice and your loyalty tier:

  • Bronze (everyone, including without an account): store credit with a free label; refund €6.95 for the label; exchange with a free label and €6.95 for the new shipment.
  • Silver (from €500 spent in 12 months): store credit with a free label; refund €3.95 for the label; exchange with a free label and €2.95 for the new shipment.
  • Gold (from €750) and Platinum (from €1,000): store credit, exchanges and refunds completely free, including the new shipment.

These amounts apply to a paper label. A paperless label costs €1 extra, except with Gold and Platinum. You will see the exact amount in the returns portal before you pay.

Faulty or wrong item delivered?

Then your return is always free, including any new shipment. Add photos when you register; our customer service team usually reviews them within 1 working day.

Condition of the product and exceptions

  • Return items unused, in their original packaging and with the tags still attached.
  • For hygiene reasons, we only accept mouthguards, gum shields, underwear, sports bras and groin guards if they are unopened in their original, sealed packaging.

Store credit, exchanges and refunds

  • Store credit: you receive the full product value as a gift card by email as soon as your parcel has arrived with us.
  • Exchange: choose a different size, colour or another product. If the new item costs more, you pay the difference in advance; if it costs less, you get the difference back once your return has been checked.
  • Refund: you receive the full purchase price of the returned items within 5 working days of your parcel arriving with us and being checked, via the payment method of your order.

Statutory right of withdrawal

This returns policy is in addition to your statutory 14-day right of withdrawal (cancellation) and does not limit it. If you withdraw within those 14 days, we will refund you as soon as we have received the parcel or as soon as you show us that you have sent it, whichever comes first. You can read more about this in our terms and conditions.

Questions? Email us at klantenservice@thefightcompany.nl.
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