Order Status
Status of my order
Want to know when your package arrives? Follow the steps below. We keep it simple: always use the longest delivery time if you've ordered multiple items.
Items marked in stock normally leave our warehouse quickly. After shipping, delivery usually follows within 1 day of receiving your tracking code.*
Some items have a delivery time (e.g. 2–5 working days). This means the product is on its way to our warehouse first. Then we send it straight out. Always use the longest delivery time within your order.
As soon as you receive a tracking code, your order has been shipped and picked up by the courier. Delivery normally follows within 1 day.*
The delivery time per product is shown in your order confirmation email. In rare cases the delivery time may take 1–2 days longer, as we depend on both suppliers and courier services. Thank you for your understanding!
- Open your order confirmation and check the delivery time for each item.
- Do you have items with different delivery times? Use the longest delivery time as a guide.
- Have you received a tracking code? Then your order has been shipped and is normally delivered within 1 day.*
What do the statuses mean?
We've received your order and are processing it. You'll receive an order confirmation with the delivery time for each item.
Items with a delivery time (e.g. 2–5 working days) arrive at our warehouse first. For multiple items: use the longest delivery time as a guide for your total order.
Your tracking is active: your package has been picked up by the courier. Expect delivery within 1 day of receiving your tracking code.*
Your order has been delivered. Enjoy your purchase!
Frequently asked questions
I haven't received tracking yet, what now?
My tracking is active, but nothing is happening.
My order contains both in-stock and pre-order items.
Weekends and public holidays
* In most cases the package is delivered within 1 day of receiving the tracking code. Occasionally this can take 1–2 days longer due to dependencies on suppliers and courier services.