My Product Is Damaged
My product is broken
Sorry to hear your product isn't working as it should. Don't worry, we'll help you quickly. Follow the steps below and send us a message right away.
What do you need?
- Order number / invoice number
- Date of purchase / delivery
- Product (model/size) and serial number (if applicable)
- Short description of the defect (what/when/how often)
- Photos or video (helps us assess it faster)
How we work
- Report: send us your details via the button below.
- Assessment: we check whether it is covered by warranty/legal conformity.
- Solution: replacement or repair.
- Costs: are on us when it is covered by warranty.
Tip
Stop using the product to prevent further damage and keep all accessories (box, extras) where possible.
Send my report
Please note: attach your photos or video to the email before sending.
Frequently asked questions
How long until I get a response?
We usually respond within 1–2 business days. More complex assessments may take a little longer.
Is normal wear and tear covered by warranty?
Normal wear and tear from use is usually not covered by warranty. Not sure? Send us a photo — we'll assess it for you.
Will I always get a new product?
We choose the fastest reasonable solution: repair, replacement or a (partial) refund — depending on the situation.
Do I have to pay shipping costs?
If the defect is covered by warranty, shipping costs are on us. We'll let you know exactly how to return it free of charge.
In a hurry?
Email us via the button above. Mention “URGENT” in the subject line and add clear photos. We'll handle it as soon as possible.
